Improve Your Experience
Your own customer service team, at a fraction of the cost.
Live Answering. Always.
Unavailable? Not in our vocabulary. We never clock out.
Capture Every Lead
No lead is getting past us. We're the ultimate sales wingman.
Focus on Your Core
We've got your calls. You focus on what matters most.
Improve Customer Experience
Our team is your team with seamlessly integrated technology
Our voice, your blueprint. Let us know how you'd like us to handle each call scenario, we'll take it from there.
Get instant updates with every call, delivered direct to your inbox, mobile phone, or relayed live. Your choice.
Our customer service team has everything from your business hours to your location just a click away.
Cloud-based scheduling keeps you up-to-date with every appointment booked and cuts down on cancellations.
Join a community of growing businesses
powered by awesome customer service
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Get around the clock call answering services in just 5 minutes
And that’s where HQ Offshore comes in. After an extensive evaluation, we selected them to provide our call center services. Call center management is all they do, so they have the best-in-class people, processes, systems and analytics we need to win.
We wanted our customers to be treated like we would treat them ourselves. A goal any company would probably want. HQ Offshore wasn’t the first company we tried for after-hours coverage. Believe me, there is a difference. We are very satisfied with their performance.
When we were in the market for a company to handle our calls, we were looking for a company who would grow with us and provide the same level of customer service to our customers that our reps provide. HQ Offshore has not disappointed us. As we have expanded our technology to provide the best service we can to our customers, HQ Offshore has expanded with us. The HQ Offshore team has worked closely with us and we have a strong working relationship. We are treated as a customer of HQ Offshore and not as just another client of HQ Offshore .